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Program Supervisor (FT)

Yuma, ArizonaFull-time
About the Job
A Family Connection and Nurturing Parenting Supervisor is a management-level position, responsible for the planning, implementation, supervision, and administration of the program, as well as direct service provider holding a caseload as needed. Among the different responsibilities is to ensure that is operated with fidelity to the Evidence-Based Models and Curriculum.

This position requires participation in the agency and Program Management Teams. Benefits for this position, after 90 days, include 8 hours of vacation leave per month, 8 hours of sick leave per month, 24 hours of personal leave per year, and 11 paid holidays. Group health insurance for the
employee, dependent health insurance, dental and vision insurance are also available.


Summary of Essential Job Functions

Supervision Duties:
  • Assist the Director with planning and coordination of services.
  • Implements and enforce program policies and procedures and ensure fidelity and compliance with FC and NP program model and curriculum.
  • Interviews, hires, supervises and evaluates the performance of Family Connection Consultants and Nurturing Parenting Practitioners.
  • Assist the Director with securing staff training, as per DCS requirements.
  • Responsible for obtaining all equipment, materials and supplies necessary for complete program implementation.
  • Assist Director to ensure compliance with DCS, contractual agreements, and agency policies and procedures.
  • Assist Director to ensure all program staff meets agency and funder productivity requirements.
  • Assist Director with data collection, aggregation, analysis, monitoring, evaluation, and reporting requirements for the program, funders, DCS and agency.
  • Responsible for assisting with program billing.
  • Builds and maintains positive relationships with funders, collaborators, and community agencies.
  • Assist Director with developing and working community outreach as needed.
  • Perform other duties as requested.
  • Ensures Family Connection Consultants implemented Family Connections (FC) and Nurturing Parenting models and curriculum with fidelity and follow all program and agency policies and procedures.
  • Ensures FCC and NPP maintain a caseload of 6-8 families and weekly frequency of visits for enrolled families.
  • Assist Director to ensure all FCCs and NPPs conduct home visits at a time that is convenient for the family. This may include evenings and weekends.
  • Assist Director to ensure FCCs and NPPs complete all post-visit documentation within two business days (48hrs) within the Guardian Data System mandated by the funder.
  • Maintain case records and data system in accordance with contract, agency, and program policies, procedures, and requirements.
  • Ensure FCCs and NPPs initiate contact with referred families within 24hrs of referral and actively work to engage families in the program.
  • Travel to and from sites, home visits, program training, and/or events using your own vehicle and/or agency vehicle.
  • Attend mandated virtual or in-person training, which may include out-of-state travel.
  • Connect families to resources that address their needs on a monthly or quarterly basis
  • Maintain a positive working relationship with colleagues, administration, collaborative partners and others within the community.
  • Facilitate weekly individual and group at a minimum of two-hour supervision.
  • Participate in bimonthly individual and group at a minimum of one hour of supervision.
  • Attend and participate in all mandatory conferences, seminars, in-service training and program meetings.
  • Participate in Continuous Quality Improvement activities, such as File Review and provide constructive feedback on the set platform.
  • Build and maintain relationships with a community agency and partners to share program information and learn about resources available for families (events/outreach as assigned).
  • Follow agency dress code and overall agency policies including when delivering virtual services.
  • Follow all health safety policies and procedures.
  • Maintain a safe, clean, and clutter-free work environment, including following fire codes.
  •  Maintain professionalism at all times.
  • Identify and develop professional goals with Program Director.
  • Other duties as assigned by Program Director. 
  • FCC and NPP Duties when carrying a caseload:
  • Family Connection Consultants and Nurturing Parenting Practitioner will implement the Family Connections (FC) model and Nurturing Parenting curriculum with fidelity and follow all program and agency policies and procedures.
  • Implementation of the program in accordance with contract requirements and DCS Standards of Practice.
  • Maintain case records and data systems in accordance with agency and program policies, procedures, and requirements.
  • Initiate contact with referred families within 24hrs of referral and actively work to engage families in the program.
  • Travel to and from home visits, program training and/or events using your own vehicle and/or agency vehicle if available.
  • Connect families to resources that address their needs
  •  Minimum of a graduate degree in Social Work, Family Studies, Early Childhood Education, or related field.
  •  Have knowledge/experience in home visitation.
  • Have knowledge/experience in parenting and child Development.
  •  Bilingual (English/Spanish) skills preferred.
  •  Have knowledge of community resources.
  •  Preferred experience in supervising others.
  •  Experience working with culturally and linguistically diverse populations.
  •  Ability to communicate effectively, both orally and in writing, with families, social service providers, 
Collaborative partners, co-workers and Program Director.
  • Ability to work flexible hours including evenings and some weekends.
  • Ability to work effectively as part of a team.
  • Comply with all agency and program policies and procedures including confidentiality, employee conduct, computer usage and dress code.
  • Meet program/department’s performance and productivity standards.
  • Attend required agency and program/department meetings.
  • Adhere to the schedule agreed upon with the supervisor.
  • Follow and model CFR’s core values.
  • Participate in PQI initiatives.
  • Must be eligible and able to obtain a Level one fingerprint card.
  • Must have a valid Arizona driver’s license, and vehicle and meet agency liability insurance requirements.
  • Consistent with CDC’s new streamlined guidance, the Safer Federal Workforce determined COVID-19 workplace safety protocols will not vary based on vaccination status or otherwise depend on vaccination information. Due to this determination, requiring, requesting, or collecting vaccination status information is suspended. For current status of the COVID-19 vaccine requirement and/or questions, please contact Human Resources at
  • Sitting for extended periods daily; standing and walking short distances.
  • Moderate twisting, bending, stooping and lifting up to 40 pounds in the performance of assigned duties.
  • Ability to use a variety of office equipment and machines as referenced.
  • Normal manual dexterity and eye-hand coordination required.
  • Repeated hand-wrist movement required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Any offer of employment is contingent upon drug tests and fingerprint clearance.

The nature of the position involves a fast-paced working environment with multitasking of many different duties and tasks. General daily priorities may change at a moment's notice and the position requires quick response time and flexibility.

Equal Opportunity Employer:
Child & Family Resources is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because it makes us stronger as a whole. For more information, visit:
    We build strong communities where children can reach their full potential!

    At Child & Family Resources, nothing is more important to us than healthy, happy children. We believe that educated parents and a wealth of resources are crucial to a child’s success, confidence, and development. Our team is committed to offering accessible programming that helps parents be the best they can be and allows children to thrive. We have offices in 13 locations throughout Arizona.When you work at Child & Family Resources, you’ll have an opportunity every day to improve the lives of those around you. The teams at our offices throughout Arizona are made up of diverse individuals that reflect their community and are dedicated to helping others. Whether you’re looking for part-time employment or a full-time position, find your home with us. You can make a difference!