GENERAL DESCRIPTION:
The Program Supervisor is responsible for implementing the Healthy Families Program as outlined in the HFA and HFAZ policies and procedures; directly supervises the Family Support Specialists and Family Resource Specialist. This position reports directly to the Program Director.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
- Coordinates, supervises and participates in all activities of the Healthy Families program utilizing and adhering to BPS, HFAZ P&P and SSP&P.
- Monitors/completes enrollments, outreach and capacity expectations and reporting.
- Provides support to staff and participates in daily activities essential to the completion of program objectives; including, but not limited to, family assessment, home-based family support, referral and coordination, case plan development, and documentation of services.
- Provides strength-based, reflective supervision with each staff member on a weekly basis according to contract requirements.
- Monitors fingerprint cards, background checks, performance plans and training requirements.
- Attends monthly scheduled supervision with director.
- Adheres to spending as outlined in budget.
- Models group norms and established behavior expectations.
- Maintains chain of command and follows established site-specific program implementation protocols.
- Participates in agency and funder CQI projects as assigned.
- Reviews monthly data reports and conveys needs to staff and monitors for compliance.
- Public speaking and presentations as assigned.
- Evaluates program areas and service needs on a regular basis according to agency, funding, and quality assurance standards.
- Evaluates staff performance on a regular basis, giving feedback at least quarterly and formal evaluations annually.
- Meets regularly with staff team to coordinate activities, address issues, and review program goals and objectives.
- Ensures that necessary data is collected and provided to program evaluators and the Program Director in a timely manner.
- Regularly attends and actively participates in the collaborative supervisor team meetings, and supports all collaborative efforts.
- Ensures that the Healthy Families statewide accreditation is maintained.
- Coordinates program activities with hospital, Child Protective Services, community-based agencies and the public.
- Attends and participates in all required Healthy Families seminars and in service trainings.
- Performs other related duties as required.
REQUIREMENTS:
- High School Diploma plus two years’ experience working with at-risk families, and one year supervisory experience preferred.
- Ability to mentor, supervise and support staff in person or virtually.
- Knowledge of family life skills, and child abuse prevention techniques.
- Flexibility in scheduling (able to work limited nights and weekends).
- Ability to work effectively within a team.
- Models’ professionalism, team approach and equality.
- Knowledge of community resources and existing community prevention efforts.
- Ability to communicate effectively both orally and in writing, following agencies AI use policy.
- Demonstrates effective problem-solving skills.
- Grant writing abilities preferred.
- Adheres to agency policies & procedures.
- Meets department performance/productivity standards.
- Must be eligible and able to obtain a fingerprint card.
- Must be certified in CPR/First Aid.
- Must have valid driver's license, insurance and vehicle.
ABILITY REQUIREMENTS:
- Sitting for extended periods of time daily; standing and walking short distances.
- Moderate twisting, bending, stooping and lifting up to 40 pounds in the performance of assigned duties.
- Ability to use a variety of office equipment and machines as referenced.
- Normal manual dexterity and eye-hand coordination required.
- Repeated hand-wrist movement required.
The nature of the position involves a fast-paced working environment with multitasking of many different duties and tasks. General daily priorities may change at a moment’s notice, and the position requires quick response time and flexibility.