GENEREAL DESCRIPTION:

The Retail Associate supports the daily operations of the CFR Thrift Store with primary responsibility for customer service, cashier functions, merchandising, sales-floor organization, and store recovery. This position assists customers and donors, maintains a clean and welcoming shopping environment, and supports other store operations as needed to achieve established sales and service goals.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Provide courteous, professional, and responsive service to customers and donors.
Perform cashier and point-of-sale functions, including processing purchases, handling payments, and balancing cash drawers in accordance with established procedures.
Answer store telephone calls and direct customers to appropriate staff or resources as needed.
Stock, replenish, rotate, and organize merchandise on shelves, racks, and displays.
Maintain attractive, orderly, and appropriately stocked sales-floor and cashier areas.
Perform store recovery throughout assigned shifts, including returning merchandise to appropriate locations and maintaining organized displays.
Assist with receiving donations, providing donation receipts, evaluating merchandise conditions, and loading/unloading items as needed.
Provide support with sorting, processing, pricing, and preparing donated merchandise for sale as operational needs require.
Assist with maintaining seasonal merchandise and storage areas in an organized manner.
Support store sales goals and established customer service and productivity expectations.
Provide direction and assistance to volunteers and program participants as assigned and help ensure established store procedures are followed.
Maintain confidentiality of program participant, volunteer, customer, donor, and agency information as appropriate.
Maintain clean and safe sales-floor, cashier, donation, and common areas, including designated outdoor store areas.
Follow established cash-handling, safety, loss-prevention, and inventory-control procedures.
Promptly report customer concerns, suspected theft, safety hazards, accidents, injuries, or other significant issues to store leadership.
Work collaboratively with store leadership, coworkers, volunteers, and program participants to support effective store operations.
Attend required meetings and training courses and maintain regular and reliable attendance.
Follow and model CFR's core values and comply with agency policies, procedures, and standards of professional conduct.
Perform other related duties as assigned to support Thrift Store operations.

REQUIREMENTS:

High school diploma, GED, or equivalent preferred.
Previous retail, cashier, or customer-service experience preferred.
Strong customer service, communication, and interpersonal skills.
Ability to accurately handle cash and complete point-of-sale transactions.
Ability to understand and follow verbal and written instructions.
Ability to work independently and collaboratively in a fast-paced environment with changing priorities.
Ability to maintain professionalism when interacting with customers, donors, volunteers, program participants, and coworkers.
Ability to meet established attendance, productivity, and customer-service expectations.
Ability to work on assigned schedules, which may include evenings, weekends, and special events.
Valid Arizona driver's license and ability to meet CFR driving requirements if driving is required as part of assigned duties.

ABILITY REQUIREMENTS:

Ability to stand and walk for extended periods and frequently bend, stoop, reach, twist, push, and pull.

Ability to lift, carry, push, pull, and move merchandise weighing up to 40 pounds, with or without reasonable accommodation.
Ability to perform repetitive hand, wrist, and arm movements and maintain sufficient manual dexterity and hand-eye coordination to perform cashier, stocking, and merchandising duties.
Ability to safely use carts, racks, dollies, and other store equipment as assigned.
Work is performed in a fast-paced retail environment and may include exposure to dust, dirt, odors, outdoor temperatures, and donated merchandise of varying condition.

DISCLAIMER:

This job description outlines the general nature and level of work required for this position and is not intended to list every duty or responsibility. Duties may change, or additional related duties may be assigned, based on organizational needs. Reasonable accommodation may be provided for qualified individuals with disabilities to perform the position’s essential functions.

Employment is contingent upon successful completion of all applicable CFR pre-employment requirements.

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Thrift Store Retail Associate

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